Publications

Tips for Taxi Drivers (September 2023) (Chinese version only)

Biannual Newsletter on Taxi 2023 (54th Edition, June 2023) (Chinese version only)

Biannual Newsletter on Taxi 2022 (53rd Edition, August 2022) (Chinese version only)

Biannual Newsletter on Taxi 2021 (52nd Edition, December 2021) (Chinese version only)

Biannual Newsletter on Taxi 2021 (51st Edition, July 2021) (Chinese version only)

Biannual Newsletter on Taxi 2020 (50th Edition, December 2020) (Chinese version only)

Biannual Newsletter on Taxi 2020 (49th Edition, July 2020) (Chinese version only)

Biannual Newsletter on Taxi 2019 (48th Edition, November 2019) (Chinese version only)

Biannual Newsletter on Taxi 2019 (47th Edition, May 2019) (Chinese version only)

Biannual Newsletter on Taxi 2018 (46th Edition, December 2018) (Chinese version only)

Biannual Newsletter on Taxi 2018 (45th Edition, July 2018) (Chinese version only)

Training Courses for Enhancing the Service Quality of In-service Taxi Drivers

Communication skills and building relationship with passengers (Cantonese Version Only)

WMV(147MB)

MP4(117MB)

Audio(7.06MB)

Text(203KB)

Handling customer conflicts (Cantonese Version Only)

WMV(147MB)

MP4(117MB)

Audio(7.06MB)

Text(163KB)

Basic customer service skills (Cantonese Version Only)

WMV(147MB)

MP4(117MB)

Audio(7.06MB)

Text(175KB)

Introduction to the relationship between taxi owners/management agents and drivers (Cantonese Version Only)

WMV(147MB)

MP4(117MB)

Audio(7.06MB)

Text157KB)

Knowledge about wheelchair accessible facilities in taxis (Cantonese Version Only)

WMV(147MB)

MP4(117MB)

Audio(7.06MB)

Text(177KB)

Online Training Course for Enhancing Service Quality of In-Service Taxi Drivers

Enrolment details

Trailer of "Training Courses for Enhancing the Service Quality of In-service Taxi Drivers"

MP4(1080p ~ 106MB)

MP4(720p ~ 62MB)

MP4(576p ~ 41MB)

Hong Kong Taxi Service Guidelines

Hong Kong Taxi Service Standard